Lewis – who played the character Neville Longbottom in the Harry Potter film franchise – took to Twitter on Friday, August 26, to alert the airline after some problems he said he had on a flight to Toronto. “Confirmed. @AirCanada is the worst airline in North America. And that’s saying something,” he told his 1.4 million followers. Lewis says the Canadian carrier “cut” him out of his first-class seat “at the back of the plane” when he reached the departure gate. According to the British actor, Air Canada “literally” tore up his ticket and gave no explanation other than to say the flight was fully booked. \u201cConfirmed. @AirCanada is the worst airline in North America. And that says something.\u201d — Matthew Lewis (@Matthew Lewis) 16681525 Narcity has reached out to the airline for more details on what happened on the flight. This article will be updated if and when a response is received. The carrier responded to Lewis’ tweet, which had more than 100 retweets, more than 300 comments and replies and nearly 900 likes as of Saturday morning. “Hi Matthew, sorry to hear this. Please send us a DM with more details on the matter, we’ll see if we can help from here,” the airline’s Twitter account wrote. [email protected]_echard @AirCanada Kicking me out of the first seat in the back of the plane is what it is, but do it at the gate. I literally tear up my ticket. No explanation other than “full flight”. I said if I wanted to sort it I would have to go to customer service. I asked where he was. \u201cToronto.\u201d\u2019m in Orlando \ud83d\ude43\u201d — Matthew Lewis (@Matthew Lewis) 16681525 The Harry Potter star later retweeted a message from one of his followers, which read: ‘Ugh, I’m so sorry what happened to you! [Air Canada] they are the worst. They refused to take my luggage in London, had to pay $500 cad to send it to Toronto. I still won’t answer my emails. Good luck, I hope you make it!” The actor told CTV he had yet to arrive at Pearson Airport in Toronto, but described the airline’s customer service as “s***e.” “And we as a society should not be okay with smoothing overbooking profit and putting people off flights,” he added. Lewis told his Twitter followers that his return flight was “thankfully” booked with WestJet. “Other than the loss of the hull, I can’t see how much worse it would be,” he wrote. The English actor is scheduled to attend this year’s Fan Expo on August 27 and 28 in Toronto. Canada’s airlines and airports continue to face criticism from some travelers amid long delays and regular cancellations. On several recent occasions, Canadian airline and airport delays have been ranked among the worst in the world.
